Refund and Returns Policy

Effective Date: 01 Jan, 2026

Menstessy (“we”, “our”, “us”) is committed to fair customer service. This policy explains the rules for size exchanges and limited refund scenarios. By placing an order, you agree to this policy.

1. Important Summary (So No One Gets Confused)

Menstessy offers:

Size exchange only (subject to stock availability)
No returns for change of mind
No store credit
A claim must be made within 3 days of delivery
Refunds are only possible in limited cases (defect/wrong product/out-of-stock cancellation)

2. Exchange Window (3 Days)

You must request an exchange within 3 days of receiving your product.

If you contact us after 3 days, the request will not be accepted.

3. What Is Eligible for Exchange?

You may request an exchange if:

You need a size exchange for the same item (subject to stock)
You received the wrong product
The product was delivered damaged or defective (must be verified)

4. What Is NOT Eligible?

Menstessy will not accept exchange requests for:

Any request made after 3 days
Items that are worn, washed, used, or altered
Items missing original tags or packaging
Products damaged due to customer mishandling
Clearance/discounted items (unless wrong or defective)
Items marked “final sale” or “non-exchangeable” (if applicable)

5. Conditions for Exchange Approval

To be eligible, the item must be:

Unused, unwashed, and unworn
Returned with original tags, labels, and packaging intact
Free from perfume, deodorant, stains, scratches, or damage

Menstessy reserves the right to reject exchanges if the product fails inspection.

6. Size Exchange Rules

Size exchange is allowed only for the same product (different size).
Exchanges depend on available stock.
If the requested size is unavailable, Menstessy will offer either:
- A refund (only if your case qualifies under Section 8), or
- Order cancellation/refund (only if the purchase cannot be fulfilled)

No store credit will be offered.

7. Delivery & Exchange Shipping Charges

If Menstessy is at fault (wrong/damaged/defective):

Menstessy will bear the exchange delivery cost.

If customer requests size exchange:

Customer must pay exchange delivery charges (both return and re-delivery) unless otherwise stated.

Original delivery fee is non-refundable unless the issue is caused by Menstessy.

8. Refund Policy (Limited)

Menstessy does not provide refunds for size issues if a size exchange is possible.

Refunds are only eligible if:

We delivered the wrong product and a replacement is not available
The product is defective/damaged and replacement is not possible
Your order is cancelled by Menstessy after payment
The product is out of stock after your payment is confirmed

Refund Timeline

Approved refunds will be processed within 7–14 working days.

Refund Method

Refunds will be sent via:

bKash/Nagad/Rocket/Bank Transfer/Card gateway (as applicable)

9. Cash on Delivery (COD)

COD orders are generally not eligible for refunds unless there is a verified issue (wrong/damaged/defective).
Repeated COD refusal without valid reason may lead to order restrictions.

10. Proof Required for Damage/Wrong/Defect Claims

To prevent misuse, customers must provide:

Clear unboxing video or product photos
Invoice/order confirmation
Issue description

Claims without proper proof may be rejected.

11. Color & Image Disclaimer

Menstessy tries to display accurate product colors. However, slight differences may occur due to:

Lighting
Camera settings
Screen brightness and display variations

Size exchange or refund will not be approved for minor color variation unless the delivered product is significantly different.

12. How to Request an Exchange/Refund

Please contact us within 3 days of delivery:

Menstessy Support
Email: support@menstessy.com
Phone/WhatsApp: 019-94 498632

Facebook/Instagram: https://www.facebook.com/menstessybd/

Include:

Order ID
Product name/size
Reason for exchange
Photos/video evidence (if needed)

13. Final Decision

Menstessy reserves the right to make the final decision on exchange and refund claims after inspection and verification.