Effective Date: 01 Jan, 2026
Website: https://www.menstessy.com
Business Location: Bangladesh

Menstessy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you:

• Visit our website or social commerce pages

• Place orders or communicate with us

• Use any of our services

By using Menstessy’s website/services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

1.1 Personal Information You Provide

We may collect personal information when you place an order, contact us, or register an account, including:

• Full name

• Phone number

• Email address

• Shipping address

• Billing address (if applicable)

• Order details (product, size, quantity, price)

• Messages or communications with our support team

• Payment confirmation details (transaction ID, payment method, payment status)

Note: We do not intentionally collect sensitive personal information (e.g., religion, health data, political views).

1.2 Information Collected Automatically (Website Usage Data)

When you visit our website, we may automatically collect:

• IP address (or partial IP masking depending on settings)

• Browser type and version

• Device type, operating system

• Referrer URL (how you arrived at our site)

• Pages visited, time spent, clicks, scroll behavior

• Approximate location (city-level)

• Cookie identifiers / advertising identifiers

This data helps us operate the website, prevent fraud, and improve the user experience.

1.3 Information From Third Parties

We may receive limited information from third-party platforms used for business operations, including:

• Courier/delivery partners (delivery status updates)

• Payment gateways (payment confirmation, transaction status)

• Social platforms (Facebook/Instagram order message details)

• Advertising platforms (aggregated ad campaign performance data)

2) How We Use Your Information

We use your information for the following purposes:

2.1 Order & Service Fulfillment

• Process and confirm orders

• Deliver products

• Communicate order updates via SMS/email/phone

• Handle returns/exchanges/refund claims

• Provide customer support

2.2 Payments, Security & Fraud Prevention

• Verify payments

• Prevent fraud, misuse, and unauthorized transactions

• Maintain business and legal records

2.3 Improvement & Analytics

• Understand how customers use our website

• Improve website speed, navigation, and design

• Improve product selection, pricing, and user experience

2.4 Marketing (Only Where Applicable)

• Send promotional messages (if you opt-in or consent)

• Show relevant ads (remarketing) through platforms like Meta and Google

• Measure marketing effectiveness

3) Cookies, Analytics & Advertising Technologies (Meta Pixel / Google Analytics)

Menstessy uses cookies and similar technologies to operate the website, analyze traffic, and deliver better marketing performance.

3.1 What Are Cookies?

Cookies are small files stored on your device that help websites remember your activity and preferences. We may also use tracking pixels and event scripts.

3.2 Google Analytics (GA4)

We use Google Analytics to understand website traffic and user interaction.

Google Analytics may collect:

• Pages visited and time spent

• Click actions, scroll behavior, events

• Device and browser information

• Approximate location (city-level)

• Referring website/source (Facebook, Google, etc.)

• IP address (depending on settings)

We use this information to improve our website, marketing strategy, and customer experience.

Google processes data according to Google’s own privacy policy. Menstessy does not control Google’s internal data handling.

3.3 Meta Pixel (Facebook Pixel)

We use Meta Pixel (Facebook Pixel) to:

• Track user actions after they interact with our ads

• Measure ad performance

• Run remarketing campaigns (e.g., showing ads to visitors who viewed certain products)

• Optimize marketing campaigns

The Meta Pixel may collect/receive:

• Pages visited, add-to-cart actions, purchases

• Cookie identifiers and device identifiers

• Browser/device information

• IP address (depending on platform settings)

Meta processes data according to Meta’s privacy policy. Menstessy does not control Meta’s internal use of this data.

3.4 Your Choices for Cookies & Ads

You may control cookies in your browser settings:

• Block cookies

• Clear cookies

• Set tracking prevention options

However, disabling cookies may reduce website functionality.

You can also manage ad personalization using:

• Google Ads Settings

• Meta/Facebook Ad Preferences

By continuing to use our website with cookies enabled, you consent to cookies and tracking technologies as described here.

4) How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary for business operations, such as with:

• Courier/delivery services (to deliver your order)

• Payment gateways (to process payment)

• Website hosting providers (to run the site)

• Analytics & advertising providers (Google Analytics, Meta Pixel)

• Customer support tools (to respond to customers)

We only share the minimum information needed for the service.

5) Payment Information

Menstessy does not store full card details.

Payments are processed by third-party payment gateways. We may store:

• Payment status

• Transaction reference ID

• Method used (bKash/Nagad/Card)

This helps us confirm orders and handle disputes or refunds.

6) Data Retention

We keep your data only as long as necessary for:

• Fulfilling orders and after-sales service

• Record keeping, accounting, and tax compliance

• Fraud prevention and dispute resolution

When data is no longer needed, we may delete it or anonymize it.

7) Data Security

We take reasonable measures to protect your data, including:

• Restricting internal access to customer data

• Using secure payment gateways

• Secure hosting and access control

• Monitoring for suspicious activity

However, no online system can guarantee 100% security. You provide data at your own risk.

8) Your Rights

You may request:

• Access to your personal data we have stored

• Correction of inaccurate information

• Deletion of your data (where legally and operationally possible)

To make such a request, contact us using the details in Section 12.

9) Third-Party Websites & Links

Menstessy may link to third-party websites (payment providers, Facebook, Instagram, etc.). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

10) Children’s Privacy

Menstessy services are not intended for users under 18. We do not knowingly collect personal data from children. If a guardian believes a child has provided data, contact us and we will remove it where possible.

11) Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page and become effective immediately upon posting. You are responsible for reviewing the policy periodically.

12) Contact Information

If you have questions or requests regarding this Privacy Policy, contact:

Menstessy Support
Email: support@menstessy.com
Phone/WhatsApp: 019-94 498632
Facebook/Instagram: https://www.facebook.com/menstessybd/
Address: Narayangonj, Dhaka