Effective Date: 01 Jan, 2026 Website: www.menstessy.com Business Location: Narayangonj, Bangladesh

Welcome to Menstessy (“we”, “our”, “us”). These Terms & Conditions govern your access to and use of ourwebsite and services, and your purchase of any products from Menstessy. By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, you must not use our website or services.

1. Acceptance of Terms

By using Menstessy’s website or purchasing products from us, you agree to comply with and be legally bound by these Terms & Conditions, along with any related policies (such as our Return Policy and Privacy Policy).

2. Eligibility & User Responsibilities

You must be at least 18 years old or using the website under the supervision of a legal guardian.

You agree that:

• You will provide accurate and complete information when placing an order.

• You will not misuse the website, attempt unauthorized access, or disrupt services.

• You are responsible for maintaining the confidentiality of your account (if applicable).

Menstessy reserves the right to suspend or refuse service to anyone who violates these terms.

3. Product Information & Availability

All products are subject to availability. Menstessy may:

• Modify product descriptions, sizing, pricing, or images at any time without notice.

• Limit quantities per customer.

• Discontinue any product at any time.

We aim to ensure product information is accurate, but we do not guarantee that descriptions, colors, sizing, or stock availability will always be error-free.

4. Pricing & Currency

• All prices are listed in Bangladeshi Taka (BDT) unless stated otherwise.

• Prices may change at any time without notice.

• If we discover a pricing error after you place an order, we reserve the right to:

  • Cancel the order and refund you, or

  • Contact you for approval of the corrected price.

5. Orders & Order Confirmation

After you place an order, you will receive an email/SMS confirming the order details.

Important: This confirmation does not mean your order has been accepted. Menstessy reserves the right to cancel or modify any order due to:

• Stock unavailability

• Pricing errors

• Fraud prevention or suspicious activity

• Incorrect shipping details

• Technical issues

If an order is cancelled after payment, a refund will be processed as per our refund policy.

6. Payments

Menstessy may offer payment methods such as:

• Cash on Delivery (COD)

You agree that:

• Payment details you provide are valid and authorized.

• Any transaction issues caused by third-party payment providers are outside our direct control (but we will assist where possible).

We reserve the right to decline or cancel any order if payment verification fails.

7. Shipping & Delivery

Menstessy aims to dispatch orders within the stated timeframes, but delivery times may vary depending on location and third-party courier operations.

7.1 Delivery Timeline (Estimated)

• Inside Narayangonj: [1-3 working days]

• Outside Narayangonj: [5–10 working days]

7.2 Delivery Delays

Menstessy is not responsible for delays caused by:

• Courier service issues

• Weather conditions

• Political unrest

• Natural disasters

• Customs/administrative delays

• Incorrect customer contact/address information

7.3 Delivery Attempt Policy

If delivery fails due to incorrect details or unreachable contact numbers, the customer may be required to pay additional delivery charges for re-delivery.

8. Returns, Exchanges & Refunds

Please refer to our Return Policy for complete details.

General conditions (unless your Return Policy states otherwise):

• Items must be unused, unwashed, and in original condition.

• Tags, labels, boxes, and packaging must be intact.

• Claims must be raised within [3 days] of delivery.

• Items damaged due to customer misuse are not eligible.

Menstessy reserves the right to reject returns/exchanges if products fail quality checks.

9. Cancellations

Menstessy may allow cancellations under certain conditions:

• Orders can be cancelled only before dispatch (unless stated otherwise).

• Once dispatched, orders cannot be cancelled.

Menstessy reserves the right to cancel any order at any time if necessary (see Section 5).

10. Promotional Offers & Discount Codes

• Discount codes and offers are time-limited and may have conditions (minimum spend, specific categories, etc.).

• Menstessy reserves the right to change or cancel promotions at any time.

• Discounts are not redeemable for cash and cannot be applied after the order is placed.

If abuse is detected (multiple accounts, false claims), Menstessy may cancel the order.

11. Intellectual Property

All content on the Menstessy website—including:

• Logos, brand name, product images, graphics

• Website text and design

• Videos and social media content

—is owned by Menstessy or licensed to us and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or use any part of our content without written permission.

12. Privacy & Data Protection

We respect your privacy. By using our website, you agree to the collection and use of data as described in our Privacy Policy.

We may collect and store information such as:

• Name, phone number, email

• Shipping address

• Order history

• Device/browser information (cookies)

Menstessy does not sell customer personal data to third parties.

13. Limitation of Liability

To the maximum extent permitted by law:

• Menstessy is not liable for indirect, incidental, special, or consequential damages.

• Our total liability for any claim is limited to the purchase value of the product in dispute.

This includes losses related to delivery delays, incorrect sizing expectations, and third-party courier/payment system failures.

14. Color & Product Variation Disclaimer

Please note: Product colors may vary slightly due to:

• Studio lighting

• Camera settings

• Different screen displays and brightness

• Fabric dye batch variations

Menstessy will not accept returns solely for minor color differences that fall within reasonable variation.

15. Force Majeure

Menstessy shall not be liable for failure to perform obligations due to circumstances beyond our control, including but not limited to:

• Natural disasters

• Government restrictions

• Strikes, riots, war

• Internet service interruptions

• Courier shutdowns

In such cases, order fulfillment may be delayed or cancelled with appropriate resolution.

16. Modifications to Terms

Menstessy may update these Terms & Conditions at any time without prior notice. Changes will be posted on this page and are effective immediately upon posting.

It is your responsibility to review these terms periodically.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of Bangladesh. Any disputes will be subject to the exclusive jurisdiction of the courts of Bangladesh.

18. Contact Information

For any questions regarding these Terms & Conditions, contact us:

Menstessy Support
Email: support@menstessy.com
Phone: 019-94 498632
Facebook/Instagram: https://www.facebook.com/menstessybd/

Final Acknowledgement

By placing an order with Menstessy, you confirm that you have read, understood, and agreed to these Terms & Conditions.